Business Analyst IV

• Location: Chicago, Illinois (Hybrid - 2x per week onsite at Willis Tower)
• Start Date / End Date: Anticipated 12-month contract duration (Total Hours: 1,112.00)
• Schedule: 40 hours per week (8-5 M-F)
• Equipment: Client provided
• Interview Process: 2 rounds via Microsoft Teams with Sr. Manager, PM, and Director; work samples of real-life scenarios required
• Number of Openings: 1

Position Overview

The Business Analyst IV will join the Alliances Initiatives team to serve as the main business analyst and subject matter expert driving high-priority Alliance projects. The core mission of this role is to understand customer experiences (both internal and external), evaluate real-time data, and translate these insights into structured business and technical requirements. The ideal candidate will act as a thought leader for technical business processes, identifying substandard systems processes and developing forward-thinking systems prototypes to promote organizational efficiency.

DAY-to-DAY Responsibilities

• Write comprehensive business and technical requirements, and formally initiate, author, and update internal and external documentation.
• Conduct daily systems analytics to maximize effectiveness, troubleshoot system problems, and maintain systems processes.
• Conduct thorough assessments and evaluations of real-life scenarios to document current states, process gaps, and system efficiencies.
• Partner with stakeholder teams across multiple business units (such as sales, finance, security, and compliance) to develop necessary analysis and documentation collaboratively.
• Create and implement precise management plans for every project, ensuring transparent communication and delivering monthly status reports to appropriate parties.
• Present project goals, activities, and status updates directly to leadership, developing lasting partner relationships for optimized systems integration.

Top 3 Required Skills

• Business & Technical Requirements Writing (5-8+ years)
• Systems Analytics & Process Documentation/Gap Analysis (5-8+ years)
• Stakeholder Management & Leadership Presentations (5-8+ years)

Additional Desired Skills

• High proficiency with SQL language and database management
• Experience working with Business Objects
• Knowledge of ITIL Foundations
• Technical Degree or related analytical experience

Ideal Candidate Profile

The ideal candidate is a mid-level professional (5-8 years of experience) with an analytical mindset and excellent communication skills, capable of translating complex data into actionable insights. They should possess proven analytical abilities in a systems development capacity and feel comfortable presenting status updates to executive leadership. A background in airline or banking environments, alongside strong technical documentation skills, represents the best-fit profile for this initiative.