About the role
We are seeking a Senior Business Analyst with strong experience in Distrubited Energy Services (DES), Customer Project Managment System (CPMS), PowerClerk, Project Center, Sales Force, Pega Cloud, enterprise requirements gathering, and high-quality technical documentation (including BRDs/FRDs). This role works closely with Product Owners (PO)/ business stakeholders and will collaborate with architects, developers, and QA teams to deliver scalable workflow and case-management solutions.
- Lead requirements gathering, analysis, and documentation (BRD, FRD, user stories, acceptance criteria).
- Work with Product Owners, developers to translate business needs into Pega case types, workflows, rules, integrations, and UI requirements.
- Diagnose functionatlities within our system applications and help provide trouble shooting and resolution support.
- Create process flows, data maps, wireframes, and interface specifications using Visio, Lucidchart, Miro, or similar tools.
- Produce clear technical documentation including SDDs, SOPs, user guides, and traceability matrices.
- Support release nights and UAT planning, test case validation, defect triage, and go-live readiness.
- Perform data analysis (SQL, Excel Power Query/Pivot) to validate requirements, reporting needs, and system outputs.
- Collaborate in Agile (Scrum/Kanban) ceremonies using Jira or Azure DevOps.
Developer expereinced with AI/AgenticAI/GenAI Expereince with all PEGA/ PEGA Cloud related development, platform, performance etc.