About the role
To serve as the first point of contact for client’s dealer technical communicators requiring assistance with product problem health management. The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality.
Position Will Accomplish
- The initial triage on product health events (includes the receiving and recording of Incident Reports).
- Records event information for future reference and for CPI data mining Investigates documented information
- Manages dealer inquiry to closure.
Education & Experience Required
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree. Hands-on machine experience would be the best candidate.
- 2-4 years of product support related experience or equivalent.
- Additionally, the incumbent will have demonstrated proficiency in:
our client product line and related products