Project Analyst (Supply Chain IT)

SECTION 1 – JOB DESCRIPTION

Location: Framingham, MA (Offsite - Fully Remote) Start Date / End Date: ASAP - 12 Months (with potential extension)

Position Overview

We are seeking a skilled and experienced Project Analyst to join our IT Supply Chain team at our client. This role is dedicated to supporting our client Corporate Home Office IT Supply Chain Engineering Common Services by analyzing and optimizing complex supply chain workflows. The successful candidate will collaborate directly with engineering and cross-functional teams to drive system improvements and project transparency.

DAY-to-DAY Responsibilities

• Analyze and monitor supply chain processes using ServiceNow for requests, incidents, and tickets to identify areas for improvement.
• Collaborate with cross-functional teams to gather requirements, define project scope, and create detailed project plans.
• Utilize Atlassian Jira and Kanban boards to visualize workflows, prioritize tasks, and track overall progress toward project goals.
• Conduct data analysis to identify performance trends and provide actionable recommendations for process optimization.
• Develop and maintain comprehensive documentation, including detailed project requirements, user stories, and process flows.
• Communicate project status, risks, and performance metrics (KPIs) to stakeholders and leadership through regular reports.

Top 3 Required Skills

• Project Analyst experience focusing on supply chain processes (5-8 years)
• Experience utilizing ServiceNow for request and ticket management (5+ years)
• Experience with Atlassian Jira and Kanban boards for Agile project management (5+ years)

Additional Desired Skills

• Familiarity with Agile and Lean methodologies
• Strong technical documentation and user story creation
• Ability to run data analysis to drive supply chain process improvements
• Excellent cross-functional communication and stakeholder presentation skills

Ideal Candidate Profile

The ideal candidate is an analytical and highly collaborative Project Analyst with a robust background in IT Supply Chain environments. They possess deep experience utilizing ServiceNow and Jira to manage project execution and demonstrate the ability to translate technical trends into structured process improvements.