About the role
- Role Type: Epic Cadence Analyst
- Duration: 4 months
JD
- Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Patient Access applications including Prelude and Cadence
- Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
- Work closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows
- Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
- Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc.
- Serve as a subject matter expert for Epic Patient Access modules and workflows
- Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
- Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions
- Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
- Configure and build visit types, work queues, registration forms, referral templates, and provider records
- Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Work with trainers to develop and maintain application specific training curriculum and materials
- Adhere to organization standards for system configuration and change control
- Develop strong relationships with end user communities, customers and business partners
- Attend, participate in, and contribute to meetings throughout the facility
- Facilitate communication with stakeholders from initial requirements to final implementation
- Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
Required Skills
- 4+ years healthcare experience
- Active / current Epic certification in Cadence
- 4+ years of Direct client healthcare domain knowledge such as patient flow, scheduling, registration, Real Time Eligibility, Insurance Verification, etc.
- 4+ years of Subject Matter Expertise (SME) in relevant applications
- Decision Tree Experience
Preferred Skills
- 2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills
- Active / current Epic certification in Prelude OR Referrals
- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
- 4+ years of knowledge in policies and procedures related to the operational functions