About the role

Working on Epic Cadence/Prelude configuration changes and build by maintaining industry and client standards ensuring build quality and timeline adherence as well as debugging and resolving any issues/defects
Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy
Serve as a mentor/subject matter expert to local and client-based team members
Participate in medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Function as a liaison between Operations, Information Technology (IT) and Third-Party Systems
Provide support of application incidents reported through the help desk
Provide assigned support during go-lives and system upgrades
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with trainers to develop and maintain application specific training curriculum and materials
Adhere to organization standards for system configuration and change control
Develop solid relationships with end user communities, customers and business partners
Attend, participate in, and contribute to various project meetings

Active / current certification in Epic Cadence and Prelude
4+ years healthcare experience
4+ years of Direct client healthcare domain knowledge such as Hello World, Welcome, E-Signature, RTE
4+ years of Subject Matter Expertise (SME) in relevant applications
4+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas
2+ years Epic Experience and direct client experience

Epic Cadence/Prelude Certification, Welcome Certification, RTE Certification, Hello World Badge or equivalent experience
Subject matter expertise in Epic Cadence/Prelude, Epic Welcome, Hello World, E-Signature, RTE
Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
4+ years of knowledge in policies and procedures related to Revenue Cycle operational functions

HIT - EPIC Cadence/Prelude Analyst