About the role
Qualifications
- Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.
- Hands-on experience with incident management and 24/7 production support models.
- Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.
- Experience building and maintaining monitoring dashboards.
- Strong troubleshooting skills across infrastructure, networking, and application layers.
- Working knowledge of CI/CD pipelines and AWS deployment processes.
- Experience working with databases and Unix/Linux environments.
Incident Management and Production Support
- Provide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.
- Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.
- Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.
- Participate in on-call rotations, major incident bridges, and post-incident reviews.
- Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.
Monitoring and Operational Health
- Perform regular health checks across applications, infrastructure, and AWS services.
- Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes.
- Respond proactively to s related to resource utilization, latency, errors, and availability.
- Maintain and improve monitoring and observability dashboards.
Mandatory Skills
- CloudWatch
- Dynatrace
- Git
- Observability
- Reliability Patterns
Good to Have Skills
Chaos Testing, Shell Scripting