Data Center Operations & Support Engineer

• Location: Norwalk, CT (CyrusOne Data Center) — 100% Onsite
• Schedule: 24/7 Operations (Must be flexible to work varying shifts, including weekends)

Position Summary

The Data Center Operations & Support Engineer is responsible for physical hardware deployments, mainframe and server monitoring, network device management, and tier-1/2 desktop and peripheral support. This role ensures high availability of data center infrastructure while maintaining accurate inventory and ticket management through ServiceNow.

Key Responsibilities

• Data Center & Mainframe Operations
• Rack, stack, cable, and configure servers, network devices, in-rack PDUs, and KVM switches.
• Perform physical hardware upgrades, including RAM, storage drives, CPUs, and Network Interface Cards (NICs).
• Monitor and maintain data center servers, system interfaces, and communication utilities.
• Assist with operations in a large-scale IBM Z10 mainframe environment (IPL, TSO, MVS, JES2, CA7).
• Handle daily and monthly tape backup operations for offsite storage.
• Manage physical hardware assets, track inventory, and maintain accurate records in ServiceNow.

End-User & Desktop Support

• Provide onsite, phone, and remote technical support for desktops, laptops, printers, scanners, and peripherals.
• Image, deploy, maintain, and upgrade end-user hardware, software applications, and operating systems.
• Troubleshoot network connectivity, device communication, and hardware/software faults.
• Manage Move, Add, Change, Install (MACI) requests to minimize user downtime.
• Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.
• Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.

Qualifications & Requirements

• Education: Bachelor’s degree in Computer Science, Systems Engineering, Telecommunications, or a related field (or an equivalent combination of education and experience).
• Experience: Minimum 5 years of progressive experience in IT operations, hardware support, or system administration.

Specialized Knowledge

• Proficiency in Microsoft Windows OS and Microsoft Office Suite.
• Hands-on experience with ServiceNow or similar ticketing and asset management platforms.
• Practical knowledge of network cabling standards, hardware diagnostic tools, and system recovery.
• Direct experience or strong familiarity with legacy IBM mainframe environments (Z10, MVS, JES2).
• Supervisory experience is preferred for candidates seeking senior operational responsibilities.