About the role
Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to EpicCare Ambulatory, or outpatient clinical applications.
- Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
- Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
- Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
- Provide technical and/or clinical consultation including application configuration
- Review, analyze, and evaluate system needs to develop recommendations for customers
- Develop, support and maintain all required system design and build documents and other system documentation
- Perform daily monitoring of applications in production use
- Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Ambulatory workflow
- Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
- Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Work with trainers to develop and maintain application specific training curriculum and materials
- Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
- Adhere to organization standards for system configuration and change control
- Develop strong relationships with end user communities, customers and business partners
- Facilitate communication with stakeholders from initial requirements to final implementation
- Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
Required Skills
- 3+ years Epic application experience
- Active / current Epic certification in Epic Ambulatory
- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
- Epic systems application knowledge to build, test, support and training for Ambulatory workflow