About the role
Job Responsibilities
- Leverage extensive expertise to assess project impacts, considering cross-effects and alternative actions, while building cross-geo, cross-functional, and partner relationships to elevate the ES brand.
- Develop the ability to consistently demonstrate transformation execution thought leadership to the customer during times of ambiguity or conflict.
- Drive large-scale, high-risk engagements with multiple workstreams, ensuring strategic alignment and future account growth.
- Focus on governance, stakeholder alignment, quality checks, and overall project structure to provide comprehensive oversight and ensure full accountability for the project.
- Coach and mentor junior EMs (Senior Engagement Managers, Engagement Managers and Associate Engagement Managers) and lead Senior Engagement Managers in large complex projects.
- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.